FAQ

Booking with us is easy! You can either book directly through our website by selecting your desired tour or transfer, choosing your date and time, and completing the booking form. Alternatively, you can contact our customer service team via phone or email to assist you with the booking process.

We recommend booking your tour at least 24 hours prior to your desired date. However, availability is subject to change, so we advise booking as early as possible to secure your preferred date and time.

Upon completing your booking, you will receive a confirmation email containing all the details of your reservation, including the date, time, pick-up location, and any special requests or preferences you have indicated. Please review this confirmation carefully and reach out to us if you have any questions or concerns.

We believe in transparency and strive to provide upfront pricing with no hidden costs. The price you see at the time of booking is the price you will pay for the described itinerary, unless otherwise specified. Any optional extras or additional services, such as special experiences or add-on amenities, are clearly outlined in the remarks section of each tour listed on our website.

Our drivers are knowledgeable about the local area and they can provide information and assistance regarding your itinerary, but they prohibited by law from accompanying you inside historical sites, museums or other attractions. However, if you require a tour guide, we can arrange that for you upon request with an extra charge that you will be communicated to you before finalizing your booking.

We accept payment via credit/debit card (Visa, Mastercard, American Express), PayPal, bank transfer, which details are provided here, or you have the option to pay the remaining balance of your booking directly to the driver. In that case, we accept both cash and card payments for your convenience. For bank transfers, please ensure that payment is made prior to your scheduled transfer date to avoid any delays.

Yes, a deposit of 30% of the total price is required to confirm your booking and guarantee the availability of our services for your desired date and time. It allows us to allocate resources and make necessary arrangements to ensure a smooth and enjoyable experience for you. The remaining balance can be settled according to your preferred payment method before or upon the commencement of your tour or transfer. You can pay the deposit using any of the payment methods we offer, including credit/debit card, bank transfer, or PayPal. Details on how to make the deposit you can find here and will be provided during the booking process.

Children above 3 years old are considered as one extra passenger when calculating payments for our tours and transfers. Please ensure to include children in the total count when booking your reservation.

Yes, we value our loyal customers and offer a customer loyalty program for tours. After your first tour with us, you will automatically become eligible for our loyalty program, which provides a discount of 20% on every subsequent tour you book with us. Please note that this offer applies specifically to tours and not transfers. It's our way of showing appreciation for your continued support and choosing us for your travel experiences.

Yes, we do offer baby chairs for infants. Please inform us at the time of booking, and we will ensure that a baby chair is provided for your transfer or tour.

If you cancel your booking two weeks or more before the scheduled departure date, the total amount paid, including the deposit, is refundable. Cancellations made within two weeks to one day prior to the scheduled departure will result in the deposit being non-refundable. On the last day before the scheduled departure and on the day of the scheduled departure itself, the entire amount paid becomes non-refundable.

Gratuity is not included in the price of the transfer and is entirely at your discretion. If you feel that your driver has provided exceptional service, you are welcome to tip them accordingly. Tipping is a common practice in the service industry and is greatly appreciated but not mandatory.

We understand that pets are part of the family, but for the comfort and safety, we typically do not allow pets in our vehicles. However, exceptions may be made for service animals or under special circumstances. Please contact us in advance to discuss your specific situation, and we will do our best to accommodate your needs.

Answer: We understand the importance of ensuring a memorable and enjoyable experience for our guests. If your tour needs to be postponed due to weather conditions or other unforeseen occasions, we will reschedule your booking for another date within a year, subject to availability. In the case of a rainy day, we come prepared with umbrellas and will amend the tour itinerary to ensure you still get the most out of your experience. Your comfort and satisfaction are our top priorities, and we strive to make every effort to accommodate you during unexpected situations.